1.1 OVERVIEW
The KLINIK HAIWAN HEALING PETS SDN BHD rewards program (the “Program”) is a loyalty reward program (the “Company”, “us”, “our” or “we”) to certain customers of the Company. The Program is accessible through www.healingpets.online (the “Program Website”) and any other related sites and applications referred to on the Program Website including without limitation https://healingpets.online/page/reward-points-terms (the “Explainer Page”).
The Program allows persons who have completed the membership enrolment steps (each, a “Program Member” or “Member”) in accordance with the present Terms and Conditions to collect points when making purchases on items identified from time to time by the Company
(“Eligible Purchases”), and to redeem these points for rewards, benefits and/or rebates offered by the Company from time to time.
Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit or redemption level.
1.2 TERMS AND CONDITIONS
The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the Program Website, the Explainer Page and any other terms accessible through any of the foregoing, collectively the “Program Terms”) govern the Program.
The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that
they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.
1.3 ACCEPTANCE
By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.
Article 2
PROGRAM MEMBERSHIP
2.1 MEMBERSHIP ENROLLMENT
Membership is free and no initial purchase is required in order to become a Member.
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Loyalty Program ToS Template information and indicating your acceptance of the Program Terms.
2.2 PASSWORDS AND SECURITY
In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords.
If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account
information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one Klinik Haiwan Healing Pets Sdn bhd rewards account (“Account”) is permitted per person.
2.3 SUSPENSION RIGHTS; CAPACITY
If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company. Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member
purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed. Unless further restricted elsewhere in the Program Terms, Membership is only available to
(i)individuals above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points awarded to such
Member may be forfeited without prior notice and the Account may be suspended or closed.
REWARD POINTS
3.1 COLLECTION; REDEMPTION
Points can be earned by Program Members in connection with purchases of goods and/or services made through the Company (whether online and/or from physical locations) as set forth on the Explainer Page, regardless of method of payment, provided that the Membership Number is presented/entered at the time of purchase.
Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur through online and/or physical locations as set forth on the Program website or Explainer Page. The redemption schedule, available rewards and other information is available on the Explainer Page.
The reward points will be expired after 14 days. Started from the first day of receiving the points.
PRIVACY
4.1 CONFIDENTIAL INFORMATION
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).
You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.
4.2 UNSUBSCRIBE
By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking
unsubscribe at the bottom of any promotional email.